Ask yourself the following questions:

  1. Do you spend a considerable amount of time troubleshooting and/or updating your computer systems?
  2. Have you ever found yourself in a situation where your computer prevents you from doing your work?
  3. Have you ever experienced a system crash or data loss?

If you answered yes to any of these questions then you should consider Managed Services as a solution provided by DuLac Networks.

Express

$25 per node

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Business

$50 per node

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Patch Management

Endpoint Protection

Premier

$75 per node

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Patch Management

Endpoint Protection

Priority Response

Virtual CTO

Server

$100 per node

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Patch Management

Endpoint Protection

Priority Response

Virtual CTO

Complete System Backup

 

Managed Services Features and Benefits

Features

  • Monitoring and Alerting for:

Endpoints

  • Windows PCs and Servers
  • Mac

Obtain information on:

  • Processors
  • Running processes
  • Disk and volume information and usage
  • Memory
  • Network adapters and utilization
  • Public and private IP address
  • Software and hardware inventory
  • Services
  • User logs
  • Event logs
  • Microsoft Security Center status
  • Windows product key
  • Device serial number

Network Devices

Switches, routers, firewalls, printers

Cloud services

Web site, Azure, AWS

 

Benefits

  • Real-time alerts sent via email and SMS
  • Predict possible failures before they occur
  • Detect unauthorized access attempts to systems
  • Quickly remediate issues through automatic scripting

Features

  • Submit support tickets via email or web portal
  • Create and track support cases until completion
  • Customized Knowledge Base articles

Benefits

  • Documentation of all IT support cases
  • Track time spent troubleshooting each case
  • Reduce remediation time by having users submit their own tickets

Features

Attended and Unattended remote access ability

  • Cross-platform support (Windows, Mac, mobile and browser)
  • File Transfers
  • User Chat
  • Remote audio/video
  • Session recording
  • High security connection (RSA 2048 public/private key exchange, AES 256-bit)

Benefits

  • Reduce downtime by eliminating the need for a service call to your location
  • No additional software to install
  • Train users in real-time on their own systems

Features

Generate a wide range of reports either on demand or on a schedule

  • Total number of devices on network by type
  • System events
  • Backup History
  • Anti-Virus Protection Status
  • Remote Sessions initiated
  • Alerts generated

Benefits

  • Provides a high level overview on technology use
  • Track event patterns and areas of growth
  • Predict potential software licensing issues

Features

Manage software updates and patching for:

  • Windows 7,8,10 and Server 2012+
  • Many common third-party applications

Benefits

  • Approve or reject updates before installing
  • Automate updating process on a schedule
  • Stay protected from vulnerabilities in outdated software

Features

Endpoint Protection against Zero-day Malware using Webroot SecureAnywhere

Security Features include:

  • Identity & Privacy Shield
  • Web Threat Shield
  • “Smart” Outbound Firewall
  • Flexible cloud-based management

Benefits

  • Centralized management of all protected systems
  • Light-weight client with heavy-weight capability
  • Real-time threat protection

Features

  • Direct access to support technicians through phone or email
  • Dedicated service until the issue is resolved

Benefits

  • Fast response times by phone or email
  • Reduce downtime for critical systems and operations

Features

  • Serve as a technical liaison to third-party vendors
  • Track issues through to resolution
  • Provide matrix and analysis of issues

Benefits

  • One point of contact for all technical issues
  • Receive recommendations based on past IT use