Managed IT Services

Taking care of your IT assets

Business computer systems require constant monitoring and upkeep.

DuLac Networks provides professional management of your critical business technology.

Managed IT Services are becoming critical for every small business.

Instead of spending time managing your technology, you should be working on your business. Let DuLac Networks take that load off your shoulders and let you get back to what you do best. Our holistic approach provides a safety net for your valuable technology investment.

Ask yourself the following questions:

  1. Do I spend a considerable amount of time troubleshooting and/or updating my computer systems?
  2. Have I ever found myself in a situation where my computer prevented me from doing my work?
  3. Have I ever experienced a system crash or data loss?

If you answered yes to any of these questions then you owe it to yourself to consider Managed IT Services from DuLac Networks as a solution. Our monitoring and management platform is designed to stay ahead of the curve by providing insight into your computer systems, network devices and web apps. This proactive approach eliminates surprises and allows your users to focus on their job role instead of troubleshooting computer issues. Leave the updates to us and be more productive in your business.

Below are the service tiers offered.

Express

$25 per system

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Business

$50 per system

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Patch Management

Endpoint Protection

Premier

$75 per system

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Patch Management

Endpoint Protection

Priority Response

Virtual CTO

Server

$75 per system

24×7 Monitoring and Alerting

Help Desk Ticketing

Remote Support Capability

Monthly Reporting

Patch Management

Endpoint Protection

Priority Response

Virtual CTO

Complete System Backup

Features & Benefits

Features

  • Monitoring and Alerting for:

Endpoints

  • Windows PCs and Servers
  • Mac

Obtain information on:

  • Processors
  • Running processes
  • Disk and volume information and usage
  • Memory
  • Network adapters and utilization
  • Public and private IP address
  • Software and hardware inventory
  • Services
  • User logs
  • Event logs
  • Microsoft Security Center status
  • Windows product key
  • Device serial number

Network Devices

Switches, routers, firewalls, printers

Cloud services

Web site, Azure, AWS


Benefits

  • Real-time alerts sent via email and SMS
  • Predict possible failures before they occur
  • Detect unauthorized access attempts to systems
  • Quickly remediate issues through automatic scripting

Features

  • Submit support tickets via email or web portal
  • Create and track support cases until completion
  • Customized Knowledge Base articles

Benefits

  • Documentation of all IT support cases
  • Track time spent troubleshooting each case
  • Reduce remediation time by having users submit their own tickets

Features

Attended and Unattended remote access ability

  • Cross-platform support (Windows, Mac, mobile and browser)
  • File Transfers
  • User Chat
  • Remote audio/video
  • Session recording
  • High security connection (RSA 2048 public/private key exchange, AES 256-bit)

Benefits

  • Reduce downtime by eliminating the need for a service call to your location
  • No additional software to install
  • Train users in real-time on their own systems

Features

Generate a wide range of reports either on demand or on a schedule

  • Total number of devices on network by type
  • System events
  • Backup History
  • Anti-Virus Protection Status
  • Remote Sessions initiated
  • Alerts generated

Benefits

  • Provides a high level overview on technology use
  • Track event patterns and areas of growth
  • Predict potential software licensing issues

Features

Manage software updates and patching for:

  • Windows 7,8,10 and Server 2012+
  • Many common third-party applications

Benefits

  • Approve or reject updates before installing
  • Automate updating process on a schedule
  • Stay protected from vulnerabilities in outdated software

Features

Endpoint Protection against Zero-day Malware using Webroot SecureAnywhere

Security Features include:

  • Identity & Privacy Shield
  • Web Threat Shield
  • “Smart” Outbound Firewall
  • Flexible cloud-based management

Benefits

  • Centralized management of all protected systems
  • Light-weight client with heavy-weight capability
  • Real-time threat protection

Features

  • Direct access to support technicians through phone or email
  • Dedicated service until the issue is resolved

Benefits

  • Fast response times by phone or email
  • Reduce downtime for critical systems and operations

Features

  • Serve as a technical liaison to third-party vendors
  • Track issues through to resolution
  • Provide matrix and analysis of issues

Benefits

  • One point of contact for all technical issues
  • Receive recommendations based on past IT use

Take action now to protect your IT investment!

Don’t wait any longer to ensure your valuable IT investment is taken care of.

  • All
  • News
  • Updates

Russian hacker arrested while attempting to recruit an employee of a Nevada company.

Following a series of events starting in mid-July, Egor Igorevich Kriuchkov, a 27-year-old Russian was arrested after traveling to the US in order to recruit and convince an employee of a Nevada company to install malware on their employer’s network in exchange for $1,000,000. The FBI filed charges on Monday against Kriuchkov who faces up […]

Hidden Chrome Features

The Google Chrome browser is without a doubt the most widely used web browser to date. If you use Chrome then read this article from PC Magazine with 22 tips and tricks to use. https://www.pcmag.com/news/22-hidden-chrome-features-that-will-make-your-life-easier

Why businesses are turning to managed IT services.

More and more businesses are turning to managed IT services in response to changes in the technology industry. What are some of these changes? Notably the migration to cloud-based services and the need to outsource technical support services has caused this shift. Read the article below from CIO to learn more. https://www.cio.com/article/2930498/why-businesses-are-turning-to-managed-it-services.html