Managed IT Services are becoming critical for every small business.
Instead of spending time managing your technology, you should be working on your business. Let DuLac Networks take that load off your shoulders and let you get back to what you do best. Our holistic approach to Managed IT provides a safety net for your valuable technology investment.
Has your business ever experienced any of the following:
- Spending a considerable amount of time troubleshooting and/or updating computer systems.
- Data loss or system crash.
- Ransomware attack or fell victim to a phishing attack.
If you answered yes to any of these questions then you owe it to yourself to consider Managed IT Services from DuLac Networks as a solution. Our monitoring and management platform is designed to stay ahead of the curve by providing insight into your computers, network devices and web apps. This proactive approach reduces surprises and allows your users to focus on their job role instead of troubleshooting issues. Leave the updates to us and be more productive in your business.
Features & Benefits
Features
- Monitoring and Alerting for:
Endpoints
- Windows PCs and Servers
- Mac and Linux
- iPhone and Android (phones, tablets)
Obtain information on:
- Processors
- Running processes
- Disk and volume information and usage
- Memory
- Network adapters and utilization
- Public and private IP address
- Software and hardware inventory
- Services
- User logs
- Event logs
- Microsoft Security Center status
- Windows product key
- Device serial number
Network Devices
Switches, routers, firewalls, printers
Cloud services
Web site, Azure, AWS
Benefits
- Real-time alerts sent via email and SMS
- Predict possible failures before they occur
- Detect unauthorized access attempts to systems
- Quickly remediate issues through automatic scripting
Features
- Submit support tickets via email or web portal
- Create and track support cases until completion
- Customized Knowledge Base articles
Benefits
- Documentation of all IT support cases
- Track time spent troubleshooting each case
- Reduce remediation time by having users submit their own tickets
Features
Attended and Unattended remote access ability
- Cross-platform support (Windows, Mac, mobile and browser)
- File Transfers
- User Chat
- Remote audio/video
- Session recording
- High security connection (RSA 2048 public/private key exchange, AES 256-bit)
Benefits
- Reduce downtime by eliminating the need for a service call to your location
- No additional software to install
- Train users in real-time on their own systems
Features
Generate a wide range of reports either on demand or on a schedule
- Total number of devices on network by type
- System events
- Backup History
- Anti-Virus Protection Status
- Remote Sessions initiated
- Alerts generated
Benefits
- Provides a high level overview on technology use
- Track event patterns and areas of growth
- Predict potential software licensing issues
Features
Manage software updates and patching for:
- Windows, Mac and Linux
- Many common third-party applications
Benefits
- Approve or reject updates before installing
- Automate updating process on a schedule
- Stay protected from vulnerabilities in outdated software
Features
Endpoint Protection against Zero-day Malware using Webroot SecureAnywhere
Security Features include:
- Identity & Privacy Shield
- Web Threat Shield
- “Smart” Outbound Firewall
- Flexible cloud-based management
Benefits
- Centralized management of all protected systems
- Light-weight client with heavy-weight capability
- Real-time threat protection
Features
- Direct access to support technicians through phone or email
- Dedicated service until the issue is resolved
Benefits
- Fast response times by phone or email
- Reduce downtime for critical systems and operations
Features
- Serve as a technical liaison to third-party vendors
- Track issues through to resolution
- Provide matrix and analysis of issues
Benefits
- One point of contact for all technical issues
- Receive recommendations based on past IT use
